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Privacy Policy

Privacy statement Domaine des Etoiles (owner of Chalet Solneige/Chalet Amuse)

Following the European General Data Protection Regulation (GDPR), enforced on 25 May 2018, we are required to be more transparent about what personal data we collect from you, how you can get insight in these data and how you can have these data changed or removed from our administration.

Domaine des Etoiles declares that all personal data that you provide us via the contact form on the website (e.g. your name, address, phone number and mail address) will be kept confidential and not disseminated, sold or rented to other companies, organisations or individuals.

Cookies

We use technical, functional cookies that are necessary for the website to work properly and marketing cookies from Google AdWords (DoubleClick) and Tripadvisor in order to align the content of our site as much as possible with your wishes and preferences.

In addition, we use analytical cookies from Google Analytics to analyze the use of our website. Think of information such as the duration of your website visit or the pages on our site that you visit a lot. This information is anonymous and is therefore not bound to your personal data.

More about cookies

Forms on the website:

The personal data that you enter on our contact  or booking forms are used to reply to your question or booking request the best as possible. The forms only asks for the data needed to offer a proposition or service, such as your name, mail address and phone number.

On the website, we will never ask for your credit card or bank card information, and we urge you to never enter this information on the forms on our website.

External websites:

We are not responsible for the content of external website that you find via our website. You are advised to read the privacy statement of external website before giving any personal data.

Newsletters:

Domaine des Etoiles sends twice a year a Mailchimp newsletter by mail. These newsletters are purely commercial.

Your mail address is saved/stored in Mailchimp. Only guests that have actually stayed at Chalet Solneige or Chalet Amuse, or are interested in a future stay will receive this newsletter. Your data is stored for an indefinite period of time. You can unsubscribe from the newsletter at any time via the link in the newsletter or by sending an email to info@chaletsolneige.com with the message “unsubscribing from newsletter”.

Renting contracts:

The personal data that you share with us on the renting contracts will not be shared with third parties, with exception of any legal requirements. The data will only be used for your booking, the contact with you as our guest, and for the invoicing.

Analytics:

We use Google Analytics to analyse the use of our website. The collected information includes for example the duration of your visit to our website or the webpages that you visited on our website. This information is anonymous and therefore not linked to any personal data.

Business partners

ArtoFakt internet solutions is our business partner for our online services, such as website maintenance, newsletters, web statistics and web hosting. The website is hosted on a managed virtual private server of Flexwebhosting BV managed by ArtoFakt. If you contact us via the forms or via e-mail, those e-mails will be stored on the Flexwebhosting BV servers in a Dutch data center. Those e-mails are kept back for up to 5 years.

Your rights:

At all times, you have the right to request insight in your data that Domaine des Etoiles has collected and stored.

You can do this by sending an email or contacting us by phone. We will then provide you with an overview of the personal data known by us.

If you have any questions, do not hesitate to contact us at info@chaletsolneige.com.